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Shipping Policy

Shipping Policy of Chloe & Sophie Calgary

Chloe & Sophie Calgary is committed to providing all customers with fast and reliable shipping services. This shipping policy outlines delivery times, costs, and procedures to ensure an optimal shopping experience.

Delivery Times

Chloe & Sophie Calgary aims to ship all orders within 24 to 48 hours after purchase confirmation. Once shipped, orders are typically delivered within 5–14 business days. Delivery times may vary due to factors such as weather conditions, high-demand periods, or customs procedures.

Free Shipping

Chloe & Sophie Calgary offers free shipping on all orders.

Shipping Process

All orders are shipped directly from our supplier. This approach helps reduce processing times and ensures fast delivery.

After placing your order, you will receive an order confirmation by email.

Orders are processed and shipped within 24–48 hours.

Once your order has been shipped, you will receive a tracking number to follow your package.

Order Tracking

Chloe & Sophie Calgary provides tracking information for all orders. With the tracking number sent by email, you can monitor the progress and delivery status of your shipment.

Questions and Support

If you have questions about your order or our shipping policy, our customer service team is available to assist you:

Email: calgarychloe@gmail.com

Limitations and Exceptions

Although we do our best to meet the estimated delivery times, unexpected delays may occur due to customs procedures, weather conditions, or other circumstances beyond our control. Chloe & Sophie Calgary cannot be held responsible for such delays.

Conclusion

Chloe & Sophie Calgary strives to provide an excellent online shopping experience by ensuring fast and reliable delivery. If you need further information or assistance, please contact us at calgarychloe@gmail.com.

Return Policy

Return & Refund Policy

Chloe & Sophie Calgary

At Chloe & Sophie Calgary, we strive to provide excellent service and a pleasant shopping experience. This Return & Refund Policy outlines the conditions under which returns are accepted and how refunds are processed. By placing an order with Chloe & Sophie Calgary, you agree to the terms below.

14-Day Return Window

Returns are accepted within 14 days after the customer has received the product. Return requests submitted after this period will not be accepted.

Condition of Returned Items

All returned items must be unused, unworn, and in their original condition, including original packaging and tags. Items that do not meet these conditions will not be eligible for a return.

Refund Method – Store Credit Only

All approved refunds are issued exclusively as store credit.

No refunds will be made to the original payment method (e.g. credit card, PayPal, Klarna, etc.).

Store credit can be used on future purchases and has no expiration date.

Sale & Promotional Items

Items purchased during a sale or promotion are final.

Sale items are not eligible for refunds or exchanges.

This includes incorrect sizing or change of mind.

Return Shipping Costs

Customers are fully responsible for all return shipping costs.

Chloe & Sophie Calgary does not cover, reimburse, or refund return shipping fees under any circumstances. We recommend using a trackable shipping method, as Chloe & Sophie Calgary is not responsible for lost return packages.

Exchanges

Exchanges are only possible for non-sale items, subject to availability. Sale items cannot be exchanged.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery. After verification, we will offer an appropriate solution in the form of store credit or replacement, at Chloe & Sophie Calgary’s discretion.

Return Process

To initiate a return, please contact us at calgarychloe@gmail.com.

Once your return request is approved, you will receive detailed return instructions.

Return Form Requirement

All returns must include a completed return form. Returns received without a return form cannot be processed and will be sent back to the customer.

Privacy Terms

Privacy Policy of Chloe & Sophie Calgary

Chloe & Sophie Calgary highly values the protection of its customers’ personal data. This privacy policy describes how personal information is collected, used, and protected. By using our services, you agree to the practices outlined in this policy.

Collection of Personal Information

Chloe & Sophie Calgary collects various types of personal data to provide an optimal shopping experience. This information may include:

First and last name
Shipping and billing address
Email address
Phone number
Payment information

Use of Personal Information

The personal information collected is used for the following purposes:

Processing and shipping orders
Managing payments and preventing fraud
Communicating with customers about their orders and our product offerings
Improving our customer service and responding to inquiries
Sending information about new products, promotions, and events (with the customer’s consent)

Sharing of Personal Information

Chloe & Sophie Calgary does not sell, rent, or share personal information with third parties, except in the following situations:

With external service providers who process payments and ship orders
When legally required or to comply with legal procedures
To protect the rights, property, or safety of Chloe & Sophie Calgary, its customers, or the public

Security of Personal Information

Chloe & Sophie Calgary implements appropriate security measures to protect personal information against unauthorized access, modification, disclosure, or destruction. These measures include:

The use of encryption technologies for payment transactions
Limited access to personal information for employees and partners who need the data to deliver our services

Retention of Personal Information

Chloe & Sophie Calgary retains personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

Customer Rights

Under applicable law, customers have certain rights regarding their personal data, including:

Right of access: Customers may request a copy of their personal data held by Chloe & Sophie Calgary
Right to rectification: Customers may request correction of inaccurate or incomplete personal data
Right to deletion: Customers may request deletion of their personal data, subject to legal retention requirements
Right to withdraw consent: Customers may withdraw their consent for data processing at any time

Cookies and Similar Technologies

Chloe & Sophie Calgary uses cookies and similar technologies to enhance the user experience on our website. Cookies help remember customer preferences and track site usage. Customers may adjust their browser settings to refuse cookies, but this may affect website functionality.

Changes to the Privacy Policy

Chloe & Sophie Calgary may update this privacy policy from time to time. Any changes will be published on this page with an updated date. Customers are encouraged to revisit this page regularly to stay informed of any updates.

Contact Information

For questions about this privacy policy or to exercise your rights regarding personal data, you can contact Chloe & Sophie Calgary at:

Email: calgarychloe@gmail.com

Chloe & Sophie Calgary is committed to protecting the privacy of its customers and using personal data responsibly and securely.

General Terms And Conditions

General Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Withdrawal period: the period within which the consumer may make use of their right of withdrawal;

Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with Chloe & Sophie Calgary;

Day: calendar day;

Long-term transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

Durable data carrier: any means that enables the consumer or Chloe & Sophie Calgary to store information personally addressed to them in a manner that allows future consultation and unchanged reproduction of the stored information;

Right of withdrawal: the option for the consumer to withdraw from the distance contract within the withdrawal period;

Entrepreneur: Chloe & Sophie Calgary;

Distance contract: a contract concluded within the framework of an organised system for distance selling of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract;

Means of distance communication: a method that can be used for concluding a contract without the consumer and Chloe & Sophie Calgary being simultaneously in the same space;

General Terms and Conditions: these General Terms and Conditions of Chloe & Sophie Calgary.

Article 2 – Identity of the entrepreneur

Company name: Chloe & Sophie Calgary

Chamber of Commerce number:

Trade name: Chloe & Sophie Calgary

VAT number:

Customer service email: calgarychloe@gmail.com

Business address:

Article 3 – Applicability

These general terms and conditions apply to every offer from Chloe & Sophie Calgary and to every distance contract and order concluded between Chloe & Sophie Calgary and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, Chloe & Sophie Calgary shall indicate that the terms and conditions are available upon request and will be provided free of charge.

If the contract is concluded electronically, the terms and conditions will be made available in a way that allows the consumer to store them on a durable data carrier.

If additional product or service conditions apply, the consumer may always rely on the provision that is most favorable to them.

If any provision is void or annulled, the remaining provisions remain in force and will be replaced by a provision that most closely reflects the original intent.

Situations not covered by these terms shall be assessed in the spirit of these terms.

Article 4 – The offer

If an offer has a limited validity period or conditions, this will be clearly stated.

The offer is non-binding. Chloe & Sophie Calgary reserves the right to modify or withdraw offers.

The offer contains a complete and accurate description of the products and/or services.

Images are a truthful representation, but color deviations may occur.

Errors or mistakes in the offer do not bind Chloe & Sophie Calgary.

Each offer clearly states pricing, shipping costs, payment methods, delivery terms, right of withdrawal, and contract duration.

Article 5 – The agreement

The agreement is concluded when the consumer accepts the offer and meets the stated conditions.

Electronic acceptance will be confirmed electronically.

Chloe & Sophie Calgary takes appropriate security measures for electronic transactions.

Chloe & Sophie Calgary may refuse an order or impose conditions if payment obligations cannot be met.

The consumer will receive written confirmation including withdrawal conditions, guarantees, and contact details.

Article 6 – Right of withdrawal

The consumer has the right to withdraw from the contract within 30 days after receipt of the product.

Products must be handled with care and returned in original condition where possible.

Withdrawal must be communicated in writing or by email.

Failure to notify or return within the stated periods makes the purchase final.

Article 7 – Costs in case of withdrawal

All return shipping costs, including international return shipping, are borne by the consumer.

Refunds will be issued within 30 days after receipt or proof of return.

Article 8 – Exclusion of the right of withdrawal

The right of withdrawal may be excluded for custom-made, personal, perishable, hygienic, or sealed products that have been opened.

Certain services are also excluded as legally permitted.

Article 9 – The price

Prices remain valid during the offer period unless legal changes apply.

Products shipped outside the EU may incur import VAT or customs costs payable by the consumer.

Chloe & Sophie Calgary is not liable for typographical pricing errors.

Article 10 – Conformity and warranty

Products comply with reasonable expectations and legal requirements.

Warranty corresponds to factory warranty and does not cover misuse or unauthorized modifications.

Article 11 – Delivery and execution

Orders are handled with care and delivered within 30 days unless otherwise agreed.

If delivery is delayed or impossible, the consumer may terminate the contract and receive a refund.

Risk transfers to the consumer upon delivery.

Article 12 – Long-term transactions

Consumers may terminate indefinite contracts at any time with one month’s notice.

Fixed-term contracts are not silently renewed except where legally permitted.

After one year, termination is always possible with one month’s notice.

Article 13 – Payment

Payment must be completed within 7 working days unless agreed otherwise.

Incorrect payment details must be reported immediately.

Reasonable costs may be charged in case of non-payment.

Article 14 – Complaints

Complaints must be submitted within 7 days of discovery.

Chloe & Sophie Calgary will respond within 30 days.

Valid complaints will result in repair, replacement, or appropriate compensation.

Article 15 – Disputes

All agreements between Chloe & Sophie Calgary and the consumer are governed exclusively by Dutch law.

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